At VOSCOE, we take pride in providing high-quality swimwear. Due to the nature of our products and for hygiene reasons, we have a strict return and refund policy as outlined below.
No Returns or Exchanges
All sales are final. We do not accept returns or exchanges unless the mistake is on our end, such as receiving the wrong item, size, or a defective product. If you believe you have received an incorrect or faulty item, please contact us within 14 days of receiving your order.
Hygiene and Product Condition
For hygiene and safety reasons, we cannot accept returns or exchanges on any swimwear that has been worn, washed, or had the protective hygiene sticker removed. Please ensure you try on your swimwear over undergarments to maintain its condition if you need to verify fit.
Sizing Assistance
We understand that finding the perfect fit is essential. If you have any questions about sizing, please reach out to us before placing your order. Our team is happy to assist you in selecting the right size to ensure the best fit possible.
Damaged or Incorrect Orders
If you receive a defective or incorrect item, please contact us at [email protected] within 14 days of delivery. Include your order number, a description of the issue, and clear photos of the item. We will review your case and provide a resolution, which may include a replacement or refund.
We appreciate your understanding and support. If you have any questions regarding our policy, feel free to contact us.
Thank you for shopping with VOSCOE!